Refund Policy

You can raise refund requests for the products/services opted for from our website within the specified timeline.

• Log in to your account on the website.
  Go to your dashboard and locate the order for which you want to submit a refund request.
  To open the order, click on it and look for the “Create Return Request” option.
  Please provide the reason for your refund request, as well as any specific proof or documentation to back up your claims.
  Submit your request and wait for the customer support team to review it.
  Alternatively, if you are having trouble accessing your dashboard or creating a return request, send an email to the official email address with the order code provided to you during the order booking process. Make sure to include all necessary information and proof in the email.
• Please keep in mind that refund requests can only be submitted within the specified time frame and for products or services that are returnable. Non-returnable products cannot be refunded. The customer support team will review your request and get back to you with the next steps.

If you cancel your order after booking and want a refund, the amount you receive will be determined by the order’s status and delivery deadline.

• If an expert has already been assigned to your order and the work has been completed, the order will be marked as non-returnable, and no refund will be issued.
• If your order has not been assigned to an expert for any specific product and has passed three-fourths of its deadline without any work having begun, you will be eligible for a 25% discount coupon. The refunded amount will be transferred to your wallet and credited to you following analysis by the customer support team.
• It is important to note that cancellation and refund policies may differ depending on the product or service you are requesting, so read their policies before placing an order.

We are always striving to provide the highest level of satisfaction to our customers. However, we never intend to put our clients in this situation of no delivery. If an order is not delivered due to no expert assigned or an expert’s unavailability, we will issue a 50-100% refund to the client’s wallet as soon as possible once the customer support team completes the analysis within 7 days.

If your requested order deadline is missed, the situation will be assessed based on the facts. If the delay is caused by a high-priority emergency on the part of the experts, we will try to reduce it as much as possible by reaching an agreement on a feasible deadline extension or changing the expert. If the order does not comply with the previous agreement to change the expert with a specific extension and you wish to proceed with a refund due to the missed deadline, the following scenarios will apply:

• If you have already downloaded the delivered solution and are requesting a refund due to the missed deadline, your request will not be approved, and you will not be eligible for a refund.
• We guarantee on-time delivery, but because we work collaboratively, any delay on your part in providing additional support or information required to carry out your requested services may result in the order being considered non-refundable.
• If you request a sudden change in the delivery deadline, the product or services will be considered non-refundable. However, we will do our best to understand and manage the work in order to meet the deadline and satisfy the client. Failure to do so will result in an ineligible refund or exchange request.
• If we miss the deadline due to the unavailability of experts or for other reasons, we will provide you with the complete solution as agreed upon for the second time during the order processing phase. If you wish to proceed with the refund, please provide us with proof of the deadline pass on the original submission, which is visible on the portal. A refund will be issued along with a 50%-100% discount in the wallet or a discount coupon valid for the next 15 days. Our customer support team’s decision in this matter will be final, in accordance with the terms of our refund policy.

This scenario outlines the tutoring service’s refund policy in the event that the customer is dissatisfied with the grade received for the assignment. The company does not guarantee grades or provide cash refunds. However, the customer can submit a dissatisfaction request by following the instructions provided. The customer must submit valid proof of the grade sheet, as well as the feedback file, within a time frame determined by the assignment’s word count range. The refund request will be processed within 7 days, and the company will deposit the verified order amount into the customer’s company wallet account, which can then be used for future orders. The customer support team will review the feedback provided by the operations team, and their decision will be final. It is important to note that any refund request based on individual understanding or feedback will not be considered. To request a refund, the customer must access the client user panel. Please read the following instructions for your reference:

• The document for fail verification must be submitted within two days of the refund request; otherwise, the order will be converted to non-refundable.
• The timeline for submitting a dissatisfaction report for services delivered is as shown in the matrix1.
  • Word count: 0-2000: Refund. The request must be submitted within 21 days of receiving the assignment sample.
  • Word count: 2000–5000: Refund The request must be submitted within 30 days of receiving the assignment sample.
  • Word count: 5000–12000: Refund The request must be submitted within 40 days of receiving the assignment sample.
  • Word count range: 12000 or more Refund The request must be submitted within 50 days of receiving the assignment sample.
• The services requested by us are highly subjective, so any refund claim based on individual understanding or feedback based on your own prospects will be denied.
• Refund Processing: The duration for these wallet amounts to be used must correspond to the same word count grouping used above, i.e., 0-2000 will have a validity of 15 days, and so on, as shown in matrix 1.
• The customer support team is liable to conduct an overall analysis of the services used by the client and discuss all findings with the user, and the Customer Support team’s decision is final in this regard.

To clarify, we do our best to help our customers get the highest grade possible. And dissatisfaction with the grade does not imply non-fulfillment or use of our service. To maintain the integrity of the tutoring domain, any refund requests will not be eligible for cash refunds, and we must proceed in accordance with the above clauses.

According to the product/services being offered to our client, we do not allow money-back guarantees or refund requests on the following order categories:

• If the order was booked with partial payment and the client requests a refund for partial work delivery.
• If the customer support team discovers that sufficient supporting documentation was not provided at the time of booking or during service delivery.
• If the task includes proofreading, customization, editing, and other services for which we do not provide original content.
• When an order is booked with a strict deadline and a word count limit. Please see the bifurcation attached below for your reference.
  • When the delivery date is within 72 hours of the deadline for a word count ranging from 0 to 2000 words.
  • When the delivery date is within 96 hours of the deadline for the word count, which ranges from 2000 to 6000.
  • When the delivery date is within 120 hours, the word count must exceed 6000-10000 words.
  • When the delivery date is within 140 hours, the word count must be more than 10,000 words.
• When an order is placed and the client does not provide an update or timeline for any requirements or requests raised for their orders within 7 days. The terms of a pre-booked order* will not be considered in this case. For pre-booked orders, the client must submit the new requirement 10 days in advance, or pay an additional 50 AUD per 1000 words to compensate for the slot in an urgent deadline.
• *Pre Book Order: The agreed-upon deliverables must include at least three assignments and a word count of 6000. And none of the three requirements or updates regarding the others have been released yet.
• It is important to note that all refund requests will only be credited to the client’s personal wallet, and no cash refunds will be applied.